Refund policy
Due to the nature of our needlepoint canvases, all sales are final. We do not accept returns, exchanges, or cancellations for change of mind or buyer's remorse. Please review all canvas design details, mesh counts, and dimensions carefully before purchasing.
If your canvas arrives damaged by the post office, we will work with you to make it right. Please inspect your order upon receipt and contact us at:
- Your order number
- A brief description of the damage
- A clear photo of the damaged canvas and packaging